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Wholesale Terms and Conditions

Minimum Orders:
There is a no minimum spend on each order. Our wholesale range is restricted to certain product variants which will be outlined below. 

Submitting Orders:
All orders are processed through our website. Once you have been approved as a stockist you will be issued with a code, which will give you access to our wholesale prices.

Variants and limits:

Essential OSFM Pocket - wholesale only available to Shell + 5 layer insert Standard option. (We have setup for sale with trifold on our website where trifold is included at cost, if we offer wholesale on this variant we will be selling to you below cost).

Single Inserts or 5-pack wipes only available for wholesale (bulk bundles bundles of 3, 5 or 20 wipes are not available for wholesale).

 

Shipping:
Shipping will be billed at cost price once your order is weighed and measured, we will invoice for the amount above what’s paid at checkout.

Alternatively, pick-up is available from Watsonia 3087 VIC, simply select the Pick-Up option.

Shipping Issues on Online Orders:
Please be sure to double-check your ship-to address upon check out, as we cannot be held responsible for shipping address errors.

Turn-Around Time:
Orders are filled and shipping within 1-2 business days from the day you order. The only exception to this is weekends and public holidays.

Backorders:
Only those products which are in stock and available for purchase will be listed on our website. If you would like to order an out of stock product, please contact us via email support@wrenandmyrtle.com.au for advice on potential restock.

Reporting Damaged / Incorrect Order:
Please let us know immediately, within 48 hours of receiving your order if damaged, incorrect or unordered items have been sent with your delivery. Each of our products undergo quality checks however we also urge you to also inspect all the items in your shipment carefully for defects. We are happy to issue replacements when the defects are reported to us within 2 weeks of you receiving your shipment. However items not reported to us within this time frame will not be accepted for return and replacement or refund.
Contact support@wrenandmyrtle.com.au

Returns:
If you are returning a faulty product, please ensure that you contact us by email first explaining the quality issue prior to returning it. I‘ll advise of solution depending on issue at hand. 

Payment:
We accept Visa, MasterCard and all payments are made securely through our website via PayPal. We do not offer terms or ship COD. Afterpay and Laybuy is not to be used for Wholesale, we cannot support the fees on the payment method and order will be refunded.

Resale of Wren & Myrtle Products:
You will find our recommended retail price on all of our products on our website. This is a guide, you are welcome to set your own retail price and mark-up however we strongly advise that all items are sold at a reasonable retail markup.

Range and Prices:
If we ever decide to change our minds about any of the above, update pricing or minimums, or discontinue certain styles and colours, we may do so at any time.

Sale Items:
We reserve the right to hold sales on any products in our online store and also sample and second sales at any time. We ask that you don’t discount our products more than 30% without notifying us prior, businesses constantly discounting over this amount will not be able to continue stocking our products. 

Application to wholesale:
To further ensure we are only selling to true retailers and online businesses, we ask all potential retailers to apply via email. We will carefully review and those businesses approved will receive a confirmation email along with wholesaler code within 1-2 business days. We reserve the right to deny and approve those businesses we believe will fit in with the Wren & Myrtle branding, and also discontinue wholesaling to any businesses who are found to not adhere to any of the listed terms and conditions. Email support@wrenandmyrtle.com.au to apply or inquire about becoming a wholesaler.


By placing an order using allocated discount code, you are agreeing to the above terms and conditions.